Store Policies

Complaints

Drytac endeavour to resolve any issue as quickly and effectively as possible. Complaints remain confidential.

Ordering Online

Drytac promise a 100% secure method of online payment with which you can rest assured your credit card details will not be compromised. All orders received are subject to acceptance by Drytac and are governed by Drytac’s Standard Terms and Conditions of Sale (A complete copy is available upon request).

Return/Refund Policy

Drytac will not  accept any returns for any reason without prior authorization. Such authorization is by way of a Return Authorization (RA) number and such number must be clearly marked on both the product(s) being returned and the exterior of all packaging. Return authorization does not constitute that a credit will automatically be issued and returns for reasons other than defects are subject to a 20% re-stocking charge. All returns to Drytac are to be shipped freight prepaid.  No returns will be accepted after 60 days from date of invoice.

Delivery Information

Delivery charges are calculated per order and via the most economical method at the discretion of Drytac. Delivery charges are variable and calculated according to total weight of goods to be shipped and the state to which the goods are to be shipped. Additional costs such as insuarance and handling fees may be added depending on the goods ordered. Quotes for total shipping costs will be provided via this website for all online orders before payment is taken. All orders placed before 2pm, if in stock, will be shipped for standard delivery that day to arrive within 1-5 working days between the hours of 9am and 5pm. The customer will be contacted if any items are out of stock within one working day and any possible alternatives will be suggested if available. Any request by the customer for special delivery may be arranged by Drytac at the customer’s expense. In no circumstance shall Drytac be responsible for any delays or guarantees provided by the freight company.

Loss/Damage/Shortages

Drytac is not responsible for loss, damage or any delay in transit. It is the responsibility of the customer to immediately inspect all deliveries for loss or damage. All claims should be made directly with the carrier. Drytac will be happy to provide assistance if needed.

Prices

Goods are charged at the price shown on the product page on the date the order is placed. The price shown on the product page excludes taxes, which will be calculated at the checkout stage in line with standard Canadian tax regulations. Prices are correct at time of publication. It is the customers responsibility to establish current prices at the time of order. Drytac reserves the right, by giving notice to the customer at any time before delivery, to increase any prices for goods to reflect any increases in the cost to Drytac of supplying the goods due to any factor beyond the control of Drytac (such as, without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, raw materials or other costs of manufacture). Errors and omissions are accepted.

Payment

 Payment can be made as follows:

1. All major credit cards.
2. Open Account – payment due 30 days end of month for customers who have pre-established credit, any account in arrears by 15 days or more will not be shipped until payment is made. Payment due 30 days from date of invoice for all customers with pre-established credit.

Limited Warranty and Liability

All Drytac products are sold with the understanding that the customer has independently ascertained the suitability of such product for their particular purpose under their own operating conditions. The customer assumes all risk and liability whatsoever in connection with their use of any Drytac product. Products are sold without any warranty as to merchantability or fitness for a particular use, or any other warranty expressed or implied. Drytac’s only obligation shall be to replace or credit such quantity of the product proven to be defective as its discretion. In no event shall Drytac be responsible for any incidental or consequential damages whether foreseeable or not, caused by defects in such product and whether or not such damage is caused by Drytac’s negligence.

Terms & Conditions of Use

Acceptance of Terms

By continuing to browse and use this website you therefore commit to endorse with and be bound by the following terms and conditions of use, which together with our privacy policy comands Drytac’s relationship with you in relation to this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the website and leave immediately.

You agree that you shall not use the website for illegal purposes, and will respect all applicable laws and regulations. You acknowledge prohibitation of use of this website in any potentially harmful way with relation to its performance content or functionality. You agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Modification

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Limitation of Liability

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, competence, conduct, completeness or capability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Third Parties

This website may also display links to other websites. These links are provided for your convenience to offer further information. This does not express endorsement for the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Drytac’s prior written consent.

Governing Law and Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to Canadian Law.

Disclaimers

We do not guarantee uninterrupted availability of the www.drytac.ca website and cannot provide any representation that using the website will be error free.

Privacy Policy

Drytac is committed to ensuring that your privacy is protected. Any personal details required for identification purposes will remain secure and confidential. We have suitable physical, electronic and managerial procedures in place to safeguard and secure information we collect online.

Information Gathered

Any information we gather will be used to understand your needs and provide you with a better service, improve our products and services and select relevant promotional mailings about new products, special offers or other information we think you may find interesting, using the email address you have provided.

Cookies

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  Cookies are small files sent by our web server to your computer which we can access when you make return visits to our website. Sending cookies is normal practice for any website that needs to remember what its users’ preferences are and keep track of choices on any orders placed through our website. Most web browsers can be modified to decline cookies, however you may not be able to place orders or take full advantage of our website if cookies are disabled.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites which are not governed by this privacy statement. You should view the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at unsubscribe@drytac.com. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to; Drytac Canada Inc., 220 Caldari Road, Concord, ON L4K 4L1 promptly. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will correct any information found to be incorrect.

Interpretation

In the terms and conditions defined above the following terms have the following meanings:

Customer - the person who accepts a quotation of Drtyac for the sale of Goods or whose order for Goods is accepted by Drytac.

Drytac – Drytac Canada Inc. whose trading address is 220 Caldari Road, Concord, Ontario, Canada, L4K 4L1

Goods – the laminating and/or Pressing Equipment and/or any other products which Drytac is to supply in accordance with these conditions.